We do the work.
You do the pastoring.

Every person, tended.

Tend is your care delivery partner — a fractional ministry operations team that takes care of everyone. Guiding new visitors until they feel completely at home, supporting your regular members, noticing when people start slipping away, and connecting with those who haven't even stepped through your doors yet.

Begin a conversation See the Tend Promise

In WhatsApp, by text, or by email — whatever your church already uses. Drafted in your voice. Approved by your team. Promised in writing.

1. Operations Trigger

Tend People Drifting

Marcus Anderson

Regular Member · Joined 2024

Last Attendance 3 Weeks Ago (June 7)

Status Change Lapsed Pattern

Tend monitors your database (either your ChMS or a Tend-managed database) behind the scenes. A trigger fires instantly when Marcus's pattern shifts.

2. Pastoral Verification

Tend Operations Monday Care Brief

Drifting Member Alert

Marcus Anderson hasn't attended in 3 weeks. Check-in draft prepared:

"Hi Marcus, noticed you guys haven't been around the last few Sundays. Just checking in to see how the family is doing. —Pastor Kwame"

Tend's support desk drafts the perfect personal message. You approve or customize it directly in your preferred chat app (WhatsApp, SMS, or Telegram) with a single tap.

3. Care Logged & Delivered

Sent message

"Hi Marcus, noticed you guys haven't been around..."

Reply received

Marcus Anderson

"Thanks for checking in Pastor! We've been away for a family emergency, but we'll be back this week. Appreciate the prayers!"

✓

ChMS Synced Profile status updated: "Contacted · In-Reach completed"

The Care Loop in Action

How the work flows, week by week.

We bridge the gap between physical Sunday moments, weekly care coordination, and leadership alignment. Here is the operational loop.

Visitor scanning QR code on welcome card in church

A first-time visitor scans the welcome card QR code, instantly starting their 90-day connection journey.

Step 1: Sunday Check-In

Nobody leaves invisible.

Instead of hand-writing details on paper cards that get lost, visitors scan a QR code in the pew. Their contact details hit our database within minutes. Your team focuses on welcoming them, while Tend handles the follow-up operations.

See the 90-day visitor journey →

Step 2: The Pastoral Brief

Close the loop in one tap.

We omit software dashboards and deliver the care queue directly to your preferred chat thread (WhatsApp, SMS, or Telegram) on Monday morning. Review pre-drafted texts, listen to pre-recorded voice note blessings, and approve or skip them with a single tap. We log into your database and do the work on your behalf.

See the care cadences →

Pastor reviewing WhatsApp brief on their phone at a desk

The weekly Care Queue and milestone reminders are sent directly to your preferred chat thread (WhatsApp, SMS, or Telegram) for simple approval.

Monthly Health Report preview showing 91% Care Consistency Score

The Monthly Health Report features qualitative narratives and the quarterly Care Consistency Score.

Step 3: Relational Operations & Coordination

Align your leadership with simple reports.

Good pastoring is felt, not just measured, but tracking it shouldn't be a burden. At the end of every month, Tend compiles your care summaries into a clean narrative report and calculates a Care Consistency Score to track follow-up progress. You get a board-ready PDF that keeps your leadership and board perfectly aligned on the health of your fold.

See the report feature →

Where Care Begins

Know when your people need you.

Tend automatically monitors three primary gateways to capture member needs and instantly feeds them into your automated care queue.

Attendance Shifts

Database indicators of a shift in engagement. This flags when a member misses two consecutive Sundays, returns after a long absence, or when a family attendance pattern shifts (e.g. a couple stops attending together). Tend monitors these database signals so you don't have to scan records.

Inbound Messages

Direct check-ins and unprompted text/voice responses. When a member texts the church's number, replies to a Tend check-in, or sends a voice message regarding a prayer request, Tend registers the message and routes it to the Care Queue with a suggested follow-up action.

Care Request Forms

Simple chat-native forms acting as care entry points. Submissions for weddings, baptisms, bereavements, and hospital visits are treated as operational promises. Tend routes them instantly to your care team.

Channels of Care

Keep using the tools you already have open, with zero new dashboards to learn.

Your team does not need to log into Tend. We log into your existing database and deliver your weekly tasks directly.

Synthesized in The Weekly Care Brief

The core experience for your care team is a synthesized summary of our core features that lands at precise moments in the week. Every message includes simple options to act quickly: "One-tap approve," "Edit and approve," or "Skip with reason."

Monday 9 AM

Monday Care Brief

A digest of Sunday's attendance data and the prioritized care queue for the week ahead.

Wednesday AM

Wednesday Pulse

A mid-week check-in on pending requests, crisis care tracking, and small group leader updates.

Instant

Event-Triggered Briefs

Delivered instantly when urgent events occur—such as hospital visit requests or bereavement notifications.

How you close the loop

Avoid manual typing and records entry. You review the brief on your phone and tap your response. Tend handles the tasks.

Tend Support Wednesday Pulse · 10:15 AM

Event-Triggered · Bereavement

The Mensah family lost their uncle in Accra yesterday. We have prepared a personalized follow-up sequence. The first message is written and ready for your voice note attachment.

Crisis Care Rule: Crisis care prompts are always human-initiated and human-led. We help you schedule the touchpoints, but crisis care messages are never automated.

The Tend Promise

Outcome guarantees.
Uncompromising ethics.

We underwrite our service with performance commitments. We guarantee that your visitor follow-up rate will rise to 85% or higher, backed by absolute data boundaries you can trust.

Read the Tend Promise Learn more

Built on Trust

Every member can query what data we hold. Individual church data is strictly isolated, and crisis care templates are never automated.

Member Transparency Data Isolation

The three moments

The work you cannot keep up with.

Church staff and volunteers are stretched thin. Tend was designed to catch the three moments where people quietly fall through the cracks of a growing church.

The visitor who disappears by Tuesday

A family leaves their names and numbers on a welcome card on Sunday. By Tuesday, nobody has texted or called. The momentum of their visit is lost, and they quietly decide to try another church next week.

The member quietly slipping away

A committed member's attendance and giving taper off slowly over two months. They don't leave in anger; they simply fade out of active involvement. Because your team can't scan the database daily, their absence goes unnoticed until it is too late.

The person you never see in the seats

The diaspora family living across borders, the online viewer tuning in every week, and the off-site member. They consider your church their home, but they remain invisible without a system designed to reach them.

Learn more

Rate Card Architecture

Flat Tiers & Clear Scope

Every church pays a predictable base anchor scaled to its attendance, plus objective modifiers for added campus scope or elected priority support levels.

View Rate Card Details

Pricing

Clear base anchors.
Outcome-aligned rates.

We align our operational success with yours. Tend charges a predictable monthly base tier plus outcome fees only when we produce verifiable connections (Connected, Reactivated, or Volunteer-Activated members).

All plans start with a 60-day onboarding pilot. Referrals vouched by our Pastor Council receive 50% off their base tier for the first 60 days, with our refund guarantee active from day one.

We do the work.
You do the pastoring.

Marcus Anderson

Works inside the systems you already run.

How the work flows, week by week.

Nobody leaves invisible.

Close the loop in one tap.

Align your leadership with simple reports.

Know when your people need you.

Attendance Shifts

Inbound Messages

Care Request Forms

Keep using the tools you already have open, with zero new dashboards to learn.

Synthesized in The Weekly Care Brief

Monday Care Brief

Wednesday Pulse

Event-Triggered Briefs

How you close the loop

Outcome guarantees.
Uncompromising ethics.

Built on Trust

The work you cannot keep up with.

The visitor who disappears by Tuesday

The member quietly slipping away

The person you never see in the seats

Flat Tiers & Clear Scope

Clear base anchors.
Outcome-aligned rates.

Nobody should leave your church feeling invisible.

We do the work. You do the pastoring.

Marcus Anderson

Works inside the systems you already run.

How the work flows, week by week.

Nobody leaves invisible.

Close the loop in one tap.

Align your leadership with simple reports.

Know when your people need you.

Attendance Shifts

Inbound Messages

Care Request Forms

Keep using the tools you already have open, with zero new dashboards to learn.

Synthesized in The Weekly Care Brief

Monday Care Brief

Wednesday Pulse

Event-Triggered Briefs

How you close the loop

Outcome guarantees.Uncompromising ethics.

Built on Trust

The work you cannot keep up with.

The visitor who disappears by Tuesday

The member quietly slipping away

The person you never see in the seats

Flat Tiers & Clear Scope

Clear base anchors.Outcome-aligned rates.

Nobody should leave your church feeling invisible.

We do the work.
You do the pastoring.

Outcome guarantees.
Uncompromising ethics.

Clear base anchors.
Outcome-aligned rates.